| Frequently Asked Questions |
| What is Automated Directory Assistance? |
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FSU utilizes an interactive voice response system (IVR) to provide callers with phone number listing information for both departments and individual faculty and staff. Directory assistance can be reached by dialing 644-2525 or 0 (zero) if on campus. Automated Directory Assistance provides the same data as is found through the online Seminole Guide accessed through the FSU main web site (www.fsu.edu). |
| How does Automated Directory Assistance work? |
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Upon calling 644-2525 (4-2525 from campus), callers are provided with a number of options. You do not have to wait for the recording to finish before selecting one of the following options: |
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- Press “1”, say “one”, or say “department” to request a department’s main phone number.
- Press “2”, say “two”, or say “employee” to request a number for faculty or staff.
- Press “3”, say “three”, or say “repeat” to repeat the options.
- At any time during the call, you may press “0”, say “zero”, or say “operator” to be transferred to the University Technology Services Help Desk.
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| Where does the phone listing information come from? |
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- Departmental phone listings come from the official directory, Seminole Guide.
- Individual phone listings come from the employee’s personal information in the OMNI Human Resource System. The listing used is the one identified as “CAMPUS” phone type.
- Student listings are not available at this time. However, student email listings are available on-line through a secure application accessible from the FSU main web page (www.fsu.edu).
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| What if I have problems with Automated Directory Assistance? |
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If you are experiencing problems, try pressing zero, saying “zero” or saying “operator”. If you do not receive a message that you are being transferred to the attendant, you can reach the attendants directly: |
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| What if a listing is incorrect? |
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Departmental Listings: |
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- Departments are responsible for reviewing and updating their listings and have access to correct departmental listings through an automated process provided by the Office of Telecommunications. If you discover an error in a departmental listing, contact the individual responsible for the department’s listings. The appropriate individual can be found at this website: “Who’s Responsible?”
- If your official department name is not the name by which you are most commonly known, or if there are a variety of aliases by which your department is known, report the aliases to help@otc.fsu.edu. For example, the Office of Telecommunications is known widely as “OTC”. Both versions of OTC can be found using Automated Directory Assistance.
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Faculty and Staff Listings: |
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- Employees are personally responsible for maintaining the credibility of their personal information, including their OMNI campus phone number. To update your personal listing, login to OMNI Employee Self Service, Personal Information Summary and ensure that the FSU contact number is entered correctly and includes the designation of “Campus” as the phone type.
- Employees who are known more commonly by a nickname may provide the nickname to help@otc.fsu.edu. A request to add a nickname will be processed by the University Technology Services Help Desk and the alias/nickname of the individual will be included.
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| Check our knowledge base FAQ for additional answers. |
