FSU otc    
Updated: August 13, 2008
FSU
Heritage Grove Voice Mail Service
Setup Checking Messages
User Options Playing Messages

 

This service is exclusively for Heritage Grove Residents

No need for bulky answering machines.
Calls go directly to voice mail when your line is busy.
Will not interfere with your computer or fax machine.

Voice Mail 5
Holds 5 played or unplayed messages at a time
$3.00 mo.
Voice Mail 10
Holds 10 played or unplayed messages at a time
$5.00 mo.
Installation $10. (Waived if you sign up before the 5th day of classes in the Spring & Fall.)

Prices reflect specific services only and may not be inclusive of all charges.
**Please note that rates are subject to change without notice and should be used for estimate purposes only.**

Setting up your Voice Mail
Initializing your mailbox will personalize your greeting, password, and name.
1. Choose your own private, 4- to 10-digit passcode.
PASSCODE _ _ _ _ _ _ _ _ _
2. Next, write out what you want callers to hear when they reach your Voice Mail.
3. Then, choose what you want your "name" to be.
4. Dial 853-MAIL (853-6245)
5. Enter 1234 for your passcode.
(You will change it during the tutorial. You will use the new passcode from this point on.)
6. Follow the recorded tutorial. You must remain on the line until the system says "GOOD-BYE" to save the changes you made. Then hangup.
7.

Customize your voicemail by setting your number to forward calls to your mailbox when you do not answer or if your line is busy.

To set your Call Forward No Answer:
Dial *92. After the confirmation tone, dial 853-6245.
Hangup after the second confirmation tone.
To turn Call Forward No Answer off, dial *93.

To set your Call Forward Busy:
Dial *90. After the confirmation tone, dial 853-6245.
Hangup after the second confirmation tone.
To turn Call Forward Busy off, dial *91.

Checking Your Messages
From your telephone,
a stutter dial tone indicates that you have a new message.
1. Dial 853-MAIL (853-6245).
2. Enter your passcode and follow the recorded directions.
From another telephone...

1.
853-MAIL (853-6245)
2. Enter your full 7 Digit telephone
number (853-XXXX).
3. When your greeting begins, press *
4. Enter your passcode and follow
the recorded directions.

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Playing a Message
1. Press 7 to Play the current message.
2. Listen to the message.
3. Menu Options:
5 - Keep a message (k)
Played and unplayed messages will be kept 8 days. If you want to keep it longer, listen to the "saved" message and select "Keep" again.
3 Discard a message (d).
4. Press 8 for User Options.

 

User Options Menu
4 Change your Greeting (g).
6 Change your Name (n).
7 Change your Passcode (p).
9 Exit User Options (x).
©Office of Telecommunications - Florida State University
Rod K. Shaw Building - 644 W. Call Street - Tallahassee, FL 32306-1120 - 850-644-4357
OTC Satellite Office  - T116 Oglesby Union - Monday- Friday, 9am - 4pm - email help@fsu.edu
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