FSU otc    
Updated: August 13, 2008
FSU
heritage grove basic phone service
Dialing Instructions Harassing Phone Calls Local Area Prefixes Troubleshooting
This service is exclusively for Heritage Grove Residents!

Dialing Instructions
EMERGENCIES ONLY Dial 911
Call Trace Dial *57 then dial 644-1234 to notify police. The traced number will be released to the police to file a  report. (There will be a charge.)
Local Calling Dial 7 Digit Telephone Number.
Long Distance Calls Dial 1 + Area Code + Number.
Toll Free Calls  Dial 1 + Toll Free Number.
FSU Directory Assistance  Dial  644-2525.
Tallahassee Directory Assistance  Dial 411
Operator Assistance (charges will apply)  Local: Dial 0 (Sprint)
Long Distance: Dial 00
International: Dial 01 + Number
TDD Assistance (telecommunications devices for the hearing and speech impaired)  Campus Relay Operator:
Dial 644-2106 
TDD to Voice Relay Operator:  Dial 711
Voice to TDD Relay Operator:  Dial 711
Repairs Dial 644-HELP (4357) 
FCC Enforcement Division 445 12th St. SW
Washington, DC 20554
Troubleshooting Problems
No dial tone 1. Verify that phone is plugged into the phone jack and not the ethernet jack.
2. Unplug your phone and try it in another room. If the phone works in that room, the jack is probably bad. Report a repair here.
3. If the phone does not work in the other room, the problem may be with the instrument. Plug another phone into the jack in your room. If you are still experiencing problems, submit an online repair or call 644-HELP (4357).
Can call out, but are not receiving calls 1. Verify callers are using the correct area code (850).
2. Make sure the ringer is turned on and the volume is turned up.
Static 1. Hang up and try the call again.
2. If there is static on all calls, make sure the telephone wire is plugged firmly into the jack.
3. If static continues, try plugging another phone into the jack. If the problem persists, report a repair here.
 
©Office of Telecommunications - Florida State University
Rod K. Shaw Building - 644 W. Call Street - Tallahassee, FL 32306-1120 - 850-644-4357
OTC Satellite Office  - T116 Oglesby Union - Monday- Friday, 9am - 4pm - email help@fsu.edu
Comments & broken link reports to crm@otc.fsu.edu