| 1. Beeps on the line |
| Callers
complain that their phone rings every five minutes and that
when they answer the call, there is an "electronic device"
calling them. It sounds like a series of beeps on the line. |
| Problem: |
A fax
machine dialing in. Fax machines are notorious for doing this.
Someone is trying to send a fax, but somehow sent it to the
wrong phone number. You will continue receiving this "annoying"
call until the fax gets through. |
| Solution: |
Forward
your line to your fax line for approximately ten minutes.
Once the fax gets through, your telephone line will be cleared
of this problem.
How do
I forward my telephone line?
Establish dial tone and dial *72 (feature activation code),
dial the fax number exactly the way you would dial it from
your phone (4-xxxx), listen for the signal, and release.
How do
I unforward my telephone line?
Establish dial tone and dial *73 (feature deactivation code),
listen for the signal, and release. |
| 2.
Busy Signals |
| Problem: |
A line
is reaching a busy signal, but it really is not in use. |
| Solution: |
Chances
are, it is call forwarded incorrectly. A good give away is
when the telephone can't receive calls, but can still make
outgoing calls.
Press
"call forward cancel" button or simply lift the
handset, dial *73 (feature deactivation code) and hang up. |
| Problem: |
Sometimes
callers will complain of a busy signal when the handset is
lifted to listen for a dial tone. |
| Solution: |
A good
way to describe what they are hearing is a "chopped-up"
(stutter) dial tone. This is a message indicator, and the
phone is letting you know that there is a new message on voice
mail.
From
the line with the "chopped-up" dial tone, dial
4-6245 to access voice mail messages. Once new messages
are heard, the stutter dial tone will clear. |
| 3.
Can make calls but cannot receive them |
| Problem: |
If a
line is not receiving calls (but it can still make them),
chances are it is call forwarded. The calls are probably going
to another phone. |
| Solution: |
Press
the "call forward cancel" button or simply lift
the handset, dial *73 (feature deactivation code) and hang
up. This will clear the line and allow calls to be received. |
| 4.
Display does not work |
| Problem: |
Chances
are the power supply is not plugged in correctly. |
| Solution: |
Simply
disconnect the power supply, count to ten, then reconnect
the power supply to the electricial outlet.
Locations
of the power supply may differ between phones:
M2317--power
supply is connected directly at the rear of the phone.
M8314, M8417, M9316 & M9417--power supply is connected at the bottom
of the phone.
M2112, M5112, M5312. Unity VII (has no display, only the speaker) Unity II (line is speaker) -- The line cord leaves
the phone and connects into a small box that resembles a
jack. This small box is part of the power supply. The power
supply then continues and plugs into the electrical outlet. |
| 5. I
am getting someone else's calls |
| Problem: |
A telephone
is forwarded to your line. |
| Solution: |
It may
be possible that someone has accidentally forwarded their
line to yours. When this happens to you, ask the caller what
number they have dialed. Then call us at 644-HELP (4357) to
have the call forwarding removed from that line. |
| 6.
Can't make a long distance call |
| Problem: |
I cannot
make a long distance call. |
| Solution: |
1. First
check for proper dialing capabilities by dialing 29 on your
phone.
2. The
telephone will tell you a number which is your class of
service.
3. Verify
your class of service here or consult
page iii of your seminole guide to make sure that you are
allowed to make long distance calls from your phone.
4. To
change your class of service call consult your departmental
representative and fill out a Telecommunications
Service Request order form.
For SUNCOM dialing instructions click here. |
| 7.
I need to change my Class of Service |
| Problem: |
The phone
I am using has the wrong class of service. |
| Solution: |
Fill
out a Telecommunications
Service Request order form to request
a change of service. |
| 8.
Message light doesn't work |
| If a
message light once worked, but now it does not, there could
be several reasons for this. |
| Problem: |
Phone
is on the wrong setting. |
| Solution: |
If you
have a Unity phone, check the "CSL-STD" setting
and make sure that it is on the STD mode as follows:
Unity
VII Models -- (dip switch) set at STD
Unity 2-line Models -- (slide switch) set at STD
Unity III Models -- (dip switch) set at STD |
| Problem: |
Bad instrument |
| Solution: |
Instrument
may need to be replaced. To replace an instrument call our
Customer Care at 644-HELP (4357). For a new instrument submit
a Telecommunications
Service Request order form. |
| 9.
The phone rings and no one is there |
| Problem: |
This
is a modem calling your line, and like the fax machine, it
will continue to dial until it gets through. |
| Solution: |
When
you get this call, you must stay on the line long enough for
the modem signal to get through. This may sometimes take 60
seconds. Listen for a beep, then hang up. |
| 10.
Ringer volume |
| Problem: |
The phone
rings too loudly or not loud enough. |
| Solution: |
Adjust
ringer volumes as follows while the phone is ringing:
Note: If you adjust the volume while the phone is not
ringing, you will adjust the voice volume.
ITT Models
-- switch located at the back of the phone.
Meridian, Unity III, Unity II, & Unity VII -- switch
located at the bottom of the phone. |
| 11.
Voice mail password is lost or unknown |
| Problem: |
My voice
mail password has been lost or is not known for some reason. |
| Solution: |
Submit
a Telecommunications
Service Request asking
that the passcode on that number be reset to 1234. |
| 12.
I want my phone to ring longer before voice mail picks up. |
| Problem: |
I
want my phone to ring longer before voice mail picks up. |
| Solution: |
Submit
a Telecommunications
Service Request asking
that rings be added before voice mail picks up on your phone
number. |
| 13.
My speaker phone does not work. |
| Problem: |
Chances
are the power supply is not plugged in correctly. |
| Solution: |
See solution #4. |
| 14.
My voice mail passcode does not work. |
| Problem: |
I enter my passcode and hear "I'm sorry, I didn't get your passcode." |
| Solution: |
Cortelco phone has T/P switch on the right side of the phone. Place switch in 'T' (tone) position before dialing into your voice mail. |
| Cost |
| There are currently
no costs associated with this service |
